Social Media and Your Business
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Should Your Company Be on Social Media? The answer: yes. Social media is a huge asset to your company – and it’s free! As of 2017, at least 81% of the U.S. population had at least one social media profile, jumping from 24% in 2008 (Edison Research, 2018). That means most of your company’s audience is already online and ready for you to interact with them. One Platform or Many Platforms? Most businesses should focus on one or two main social platforms. It might seem like you should focus on all platforms to cover all your basis, but that can do more harm than good. Selecting a main platform allows you to monitor and control what happens on the platform. One platform gives consumers one social touchpoint to connect with the business. The key when working with social media is to be fast to react to posts/comments, listen to what was said, utilize that information, and respond in the brand’s voice (Hill, 2014). This task is hard enough with one platform. By adding addition...